Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Folder Account Management (5)
Help with account management
Folder General Questions (17)
General questions about using the program.

Most Popular Articles

Article When do we get paid?
Basic and Prime: Disbursement checks are issued the first week of each calendar month. Month ending is the 20th of each month. Transactions...
Views: 138
Article Explain the various possibilities for customizing the donation option.
We provide you with a pre-designed html code that you place into your webpage where you would like the Donate Now button or link to appear. If you...
Views: 127
Article Do we need a website to participate in the program?
No, but it makes it more difficult to take online donations without one. You can print your donation page link in your publications and marketing...
Views: 126
Article Can we do the setup ourselves or must we hire a web designer?
If you have a basic understanding of HTML and do your own website content, there is no need to hire a web designer to setup this program on your...
Views: 123
Article What other services does your company provide?
Currently, we offer the Basic and Prime donation processing service and the Advantage plan for advanced merchant services through our Star Donor...
Views: 118

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